COVID-19
Atlantic Rose primarily uses Royal Mail to dispatch all orders, both domestic and internationally. Currently Royal Mail is open for business, whilst operating within government guidelines.
If you are ordering from outside the UK, there are significant delays to a number of countries right now due to a lack of available transport links and suspension of certain country’s postal operations. Royal Mail strongly advise to not send items to destinations listed as ‘On suspension’. Due to the nature of the Coronavirus Crisis, this information changes on a daily basis. For country by country updates, please check Royal Mail's in International Incidents Bulletin
General Shipping Policy
Atlantic Rose ships worldwide with Royal Mail, providing free delivery within the UK and Northern Ireland and reduced shipping costs being offered to the rest of the world.
All purchases sent within the UK will be sent by Special Delivery. Special Delivery guarantees that your item will be with you by 1pm the day after it is dispatched. Please note that there is a minimum of 1-3 working days before an item is dispatched, except for made to order items. Made to Order items can take up to 4 weeks before they are ready to be shipped. This is to allow for making and hallmarking by the Edinburgh Assay Office. If you have any queries about your made to order item, please contact me on: emma@atlanticrose.co.uk.
All International purchases will be sent by Royal Mail Tracked. Please allow 5-7 days after dispatch for your item to arrive. Please note that these estimated delivery times have been provided by Royal Mail and do not allow for delays due to customs or busy periods (e.g. Christmas).
Once your purchase has been shipped, I will contact you to let you know that it is on its way, complete with tracking number for all tracked and special deliveries.
Please ensure your shipping address is correct at the time of ordering. Atlantic Rose will not be held responsible for any items shipped to the wrong address if the address given at the time of ordering is not correct.
All jewellery comes in a black velvet gift bag with the Atlantic Rose logo, inside a black presentation box made from recycled materials. All purchases are packed carefully in a rigid postal box before shipping. This is to ensure that the gift box and the jewellery arrive in perfect condition.
Purchases will be shipped between 1-3 working days after payment has cleared. Delivery time may be extended when there is a public or bank holiday. Public and bank holidays for Northern Ireland nclude:
1st January New Year's Day
17th March St Patrick's Day (substitute day)
Good Friday
Easter Monday
Early May Bank Holiday
Spring Bank Holiday
Jul 12- Jul 13: Battle of the Boyne
August Bank Holiday
Dec 25: Christmas Day
Dec 26: Boxing Day
Customs Duty/Taxes
If you are a customer from outside the UK, you are responsible for any charges/ duty/ taxes incurred at Customs.
If you have any queries about postage, please do not hesitate to contact me on: emma@atlanticrose.co.uk.
